Brisco "brisco". Tours from the tour operator Lagina Travel: search for tours from the travel agency Brisco Excursions in Turkey

In 2004, the first office under the LaginaTravel brand was opened. At first the company specialized in organizing travel to, and then to. Over time, the range of destinations began to expand, and the holding opened several of its own hotels. This made it possible to guarantee high-quality recreation and service. After 8 years of LaginaTravel's existence, the brand name was changed to BRISCO. The company now provides travel services under this name.

What does BRISCO offer?

A company called Prince Group was opened specifically for the tourism operator in 2004. Its main purpose was to perform the functions of a welcoming party in. To this day, the company successfully concludes contracts with hotels, is to some extent involved in their management, offers transfer services and organizes excursions within the country. The holding is known for having its own fleet of vehicles, through which transfers are carried out. In addition, luxury cars and even VIP yachts are available for rent. BRISCO's undeniable priority is complete customer satisfaction.

It is worth noting that the large holding company also owns 10 aircraft flying from Russian cities in various directions. Tour operator BRISCO sends only fully equipped airliners on flights, and some even provide business class services.

Benefits of BRISCO

A developed infrastructure, including its own airline, transport fleet, own hotels and host, allows the travel company to fully control the process of providing services. Partners, as well as the company’s clients, are offered exclusive terms of cooperation, including special prices for tourism products.

In addition, the BRISCO operator is engaged in such areas as and, and in 2015 they added and. Those who go on holiday to Turkey are offered rooms in luxury hotels that are privately owned by the company. And they are located at the most popular resorts in the country.

Throughout its activities, the tour operator BRISCO, once called LaginaTravel, has been actively involved in thematic exhibitions. The company has received many significant awards as a token of gratitude for its participation in the formation of a civilized consumer market in Russia. She also has an award for her significant contribution to the development of the tourism sector in Turkey.

The press release explains this decision due to the difficulty of obtaining financial guarantees. Two insurance companies in a row provided Brisco with financial guarantees - first, "Swiss Guarantor", then at "Vnesheconomstrakh"– licenses were revoked. In the few days that have passed since July 28, when Vnesheconomstrakh lost its license, Brisco was unable to reinsure itself.

Apparently, this was the last straw that broke the patience of the company’s owners. After all, after the closure of Egypt and Turkey, Brisco announced that it would diversify its range and offer tours to Bulgaria and other countries. Back on June 26, the tour operator posted an advertisement on the website for the sale of tours to 44 new destinations based on dynamic packages. But at the same time, he did not return funds for failed tours to closed Egypt and Turkey, declaring that there was no money.

“Despite this forced decision, we do not abandon our obligations and will soon offer alternative options for fulfilling obligations for failed tours to Egypt and Turkey using the resources of other companies in the group TH&C“, Brisco reassures on its website. But this is strongly reminiscent of the company's previous promises to pay off its debts, which ended in nothing.

Tourists in Bulgaria are kept under control

Fortunately, unlike a series of tour operator collapses two years ago, Brisco's shutdown did not have catastrophic consequences, as sales were minimal. It is known that there are currently about 20 Brisco tourists in Bulgaria. Approximately the same number of the company’s clients are awaiting departure on August 5-8. As the director stated "Tourist assistance" Alexander Osaulenko, the tour operator promised, again in words, that in relation to these tourists he would fulfill his obligations 100%, that is, the first ones would return, and the second ones would fly away.

“We are in contact with Brisco, they act within the framework of Russian legislation: they do not wait for orders, but honestly notify their partners and clients about the suspension of activities as soon as it becomes clear that the insurer’s license has been revoked,” Osaulenko commented.

However, the main questions arise not about those forty tourists of the company who are or will be vacationing in Bulgaria. But no one knows the exact number of those who did not fly to Egypt and Turkey last year.

The insurance company denies

Brisco's phones were not answered on August 2. Therefore, it is only possible to estimate the tour operator’s debt from last year’s tours only approximately. Experts estimate the total debt to the largest Russian travel agency networks at 15-17 million rubles. And this does not include independent retail and obligations to clients who paid for tours directly to the company. There may be such things too.

The average price of a tour to Egypt or Turkey at the time of booking last year was 50-60 thousand rubles. Dividing the debt to the networks by the cost of the tour, we get almost 350 - at least this number of Brisco tourists did not fly out on their vouchers.

Now many of them will try to get their money back. At the time of closure of the above directions, Brisco's insurer was "VSK". It is known that back in the spring, some clients applied there for compensation. But the claims of tourists were countered there.

“In accordance with the explanations of the All-Russian Union of Insurers, acts of government authorities are a standard exception under insurance contracts for those traveling abroad and civil liability insurance for tour operators; compensation in this case is not provided,” the VSK press service reported in response to a request from TourDom.ru back in April, indicating that Turkey and Egypt were closed by decree “from above.”

According to the lawyer Ilya Tuguev, the case with Brisco tourists is really not insurable, but they can sue the tour operator. “The chance of winning a case against the company is high, but this does not mean that tourists will receive money. They will have writs of execution in their hands, but whether the tour operator will fulfill its obligations under them is a very controversial issue. Perhaps Brisco will soon go bankrupt, which means that tourists with these writs of execution will end up on the list of creditors. As practice shows, in this case, not everyone can count on a refund. For example, from clients "Labyrinth" less than half were able to receive their funds. A similar situation is emerging here,” says the expert.

Casuistry leaves a chance for a return

However, there are lawyers who argue that the insurance company will still have to pay. You just need to use other arguments. Offers its own algorithm Elena Validova, representative of a law firm "Sumdaze".

According to her, the tourist should send a request to the tour operator within 10 days to complete mutual settlements with him under the contract and return the amount for the tour in full. In this document, as a justification, it must be indicated that the requirement was dictated by decisions of the authorities, which actually recognized the tourist service as dangerous for the consumer. And since the sale of a dangerous service is prohibited by law (Article 7 of the Law of the Russian Federation “On the Protection of Consumer Rights”), .

Validova also claims that if the insurance company refuses this, you need to contact Central Bank. According to her, before March of this year there were precedents when tourists recovered money from VSK after such complaints from the Central Bank of the Russian Federation - to the Service for the Protection of the Rights of Consumers of Financial Services and Minority Shareholders.

The editors have at their disposal a copy of the response to the appeal, in which the deputy head of this structure E. Shchelkanov writes: “an order has been sent to the insurance organization to eliminate violations of the legislation of the Russian Federation.” What specific violations were identified is not specified. Validova hopes that based on this order, tourists will be able to recover money from VSK now.

Regarding the personal responsibility of the CEO of Triomed LLC Ismail Lepiev and the owner of the company Viskhan Tabulaeva, then they are unlikely to face claims from law enforcement agencies. Lawyer Ilya Tuguev notes that tourists were unable to use the paid services not through their fault, but due to force majeure circumstances. However, it is unpredictable how Russian legislation will evaluate the actions of management in a critical situation if such claims are nevertheless made.

The Federal Tourism Agency said that tour operator BRISCO, which announced the suspension of operations last week, has fulfilled all obligations to clients made in 2016. After August 2, the company sent about two dozen tourists on vacation to Bulgaria and brought back. However, the agency did not take into account the operator’s debts to travel agencies for failed tours to Egypt and Turkey.

Tour operator in the field of international outbound tourism - from August 2 until all obligations to partners are fulfilled. At the time of suspension, there were 12 BRISCO clients abroad. They were on holiday in Bulgaria and “went back in accordance with their vouchers”. “Those who were supposed to fly after August 2 went safely on their paid tours. The flights took place on August 5 and 7.”, says the Rostourism statement.

The tourism industry regulator recalled the serious financial losses suffered by BRISCO last year. “The fulfillment of obligations by the tour operator in such a difficult situation for him is the result of the joint work of the tour operator community, the Turpomosch association and Rostourism, which led to increased stability in the market”, – did not fail to note Head of Rostourism Oleg Safonov.

Earlier in the current summer season and redistribution of resources to new regular directions. That is why tourism industry professionals are not at all surprised that the company’s individual tourists turned out to be rich.

Another question that worries hundreds and thousands of travel agents is whether their tourists now have a chance to get their money for failed tours. In June, in four tranches during June-September 2016, however, he did not keep his word. In the context of the suspension of activities, the tour operator did not formally renounce its obligations. He promised to offer alternative options for their implementation using the resources of other companies included in the TH&C group. But from communicating with colleagues in the Turkish industry, it became clear that there is no particular belief in this.

Tourists sued BRISCO over failed tours and were successful. You can try your luck in the administration of justice today. But success in this matter does not at all guarantee receiving money. The suspension of a tour operator's operating activities actually means that there is no money in its current accounts. Alternatively, you can contact the insurance company that has provided BRISCO with financial guarantees. In the period up to May 31, 2016 inclusive - this is VSK. From June 1 - VNESHEKONOMSTRAKH, whose licenses were revoked by the Bank of Russia. If the insurer refuses compensation, tourists may again try to sue the insurer.

The Federal Tourism Agency, it seems, is not particularly interested in all this. He is proud of the self-initiated “measure aimed at protecting the rights and interests of tourists,” which was introduced after the spiraling bankruptcies of tour operators in 2014. Then tour operators were required to provide a round-trip ticket and a full package of documents no later than one day before departure. A somewhat absurd measure given the specifics of charter flights. As practice shows, tourists can have any kind of tickets in their hands, but if the airline does not pay for the flight, it does not take off.

But the next step, which, according to the agency, “will provide additional guarantees for tourists and will further enhance the sustainability of the tourism market”, will be the creation, starting next year, of two financial funds within the framework of the “Tour Pomosch” association - compensation and personal liability of tour operators. The first will be used if it is necessary to urgently provide assistance to tourists who find themselves in a difficult situation. The second is in the event of a tour operator leaving the market to pay compensation to clients.

Tourist operator Briscoe has been known in Russia since 2012. But the company's history began more than ten years ago. In 2004, the company already sent tourists on vacation under the name Lagina Travel. At that time, Türkiye and the UAE were considered the main tourist destinations. Gradually the number of routes increased. The tour operator became part of the TH&C holding and in 2012 changed its name to Brisco.

Brisco International Tour Operator Status

In its new status, the company continues to operate successfully in the Russian tourism market. Cooperation with large host companies abroad allows us to maintain low prices and provide a full range of tourism services. The company owns several Airbus aircraft that fly from Moscow and Krasnodar, Saratov and St. Petersburg. There are flights to Mineralnye Vody. MetroJet flights offer a premium flight with business class seats.

Tour operator Briscoe partners with Germany's third largest host company, Meeting Point. The range of hotels at popular resorts has been expanded. The list contains hotels that are rarely offered on the Russian market. Having our own flights and a modern fleet of vehicles guarantees services of European quality and provides control over every stage of the journey.

Tourist operator Briscoe was awarded prizes for his success in his work. He has been awarded diplomas more than once for championships in Moscow and the Moscow region, and was recognized as “Favorite Tour Operator” in 2013. Constantly participates in exhibitions and develops mass tourism destinations.

New directions for searching tours on the official website of New Brisco Ru

The political situation is making adjustments to the geography of travel. Has tour operator Brisco focused on developing new destinations this year? these are Bulgaria and Russia. Flights will be operated on MetroJet flights from May 2016. First, twice a week, and then five times, planes will fly to Varna and Burgas. You can fly to Bulgaria not only from Moscow, but also from the cities of St. Petersburg and Samara.

At the resorts of Bulgaria, tourists are received by the responsible company TravelPlus. For more than ten years it has been successfully working, serving tourists from Russia. A trained staff of guides, a wide selection of hotels for family holidays, a mild climate? all this guarantees the success of a new endeavor. Demand for Bulgaria is predicted to increase this year.

This country is perfect for families with children. The absence of a language barrier, low prices and generous hospitality of local residents cannot but rejoice. Simple visa processing and a relatively short flight - two and a half hours - are also advantages that need to be taken into account when searching for a trip and selecting a tour on the official website of the Briscoe tour operator. Every year new comfortable hotels are built on the coast. Holidays in Bulgaria today meet the highest international standards.

New offers for Russian resorts on the Black Sea coast will soon appear on the official website of New Brisco Ru. We are sure that the prices will please you. And you can rest assured that you will receive high-quality service.

Advantages of tour operator Brisco

By purchasing a tour from a tour operator, you receive:

• comfortable flight at a competitive price;
• expanded selection of hotels of various price categories;
• support and attentive attitude of the receiving party;
• service that meets European standards;
• a unique UNIQUE booking system on the official website that quickly responds to changes.

Get ready for your summer vacation! Book your tour with Brisco tour operator. You will not be disappointed if you entrust your vacation to a company with international experience. May your journey be successful!

Tour operator BRISCO is part of the international holding TH&C and has been providing its clients with exclusive recreational opportunities for more than 10 years.

The company began its history in 2004 under the name Lagina Travel. The first tours were organized to Turkey, and then to the United Arab Emirates. Over time, the company increased the number of destinations, and the holding opened its own hotels. Since 2012, the organization changed its name and to this day sells tours under the Brisco brand. still has one of the highest.

Holidays with Brisco

Currently, the TH&C holding owns 10 airbuses that fly from Moscow, Samara, Krasnodar, Mineralnye Vody, Saratov, St. Petersburg and Rostov-on-Don. Since May 2014, business class services on flights departing from Moscow are now provided by Brisco. The tour operator operates in three popular destinations: Egypt, Turkey. Since the spring of 2015, BRISCO is going to open new countries - Spain and Greece.

Tourists who are going to relax in Turkey with this company are given a choice of their own hotels located in the most popular resorts in the country. These include: Euphoria Excelsior 4*, Euphoria Tekirova Hotel 5*, Porto Azzurro Delta 5* and others.

“Best in Russia”, “Best in the Moscow Region”, “Best in Moscow” - these awards were received by the Brisco company. The tour operator, whose reviews have been left by millions of travelers, takes an active part in specialized exhibitions.

Türkiye with Briscoe

Briscoe's host in Turkey is the Prince Group. Unfortunately, as in any profession, there are conscientious employees and not so conscientious ones. Therefore, Brisco (tour operator) himself should monitor the opinions of vacationers. Turkey receives very different reviews.

“Briscoe” attracts vacationers with “delicious” prices. Often tourists, despite the manager’s persuasion, choose tours at their cost, not paying attention to an inconvenient flight or bad reviews about the hotel. Arriving at the chosen hotel, the vacationer is dissatisfied with what is happening. Often this is a legitimate grievance, such as poor service or poor quality food. He will, of course, contact a company representative to solve the problem. The host party, if there are available places, will offer the vacationer to move to another hotel for a fee. The tourist turns out to be not ready to pay extra for his vacation. In this regard, conflicts arise, and the vacation experience will have an unpleasant aftertaste.

The other side of the coin is extortion or disgusting treatment from company staff. You can often find negative reviews about how, after a tourist refused to purchase an excursion, the hotel guide began to be rude or avoid the vacationer. This is a direct violation of Brisco's policies. In this case, the tour operator suggests leaving reviews by calling the hotline in Turkey.

Excursions in Turkey

The host country in Turkey offers a large selection of excursions. These include:

• Mira - Kekova - St. Nicholas (sunken city);
• Pamukkale;
• yacht tour;
• jeep safari;
• dolphinarium;
• aquapark;
• motorcycle safaris and others.

An excursion to Pamukkale occupies a separate place. Many tourists every day strive to get to the “Cotton Castle” (translated from Turkish). Waters from warm thermal springs, rich in mineral salts, over thousands of years of existence have formed snow-white lime terraces that look like a fantastic castle. During this excursion you will be invited to swim in the ancient pool of Cleopatra. It is believed that the queen of Egypt came to these thermal springs to rejuvenate and improve her health. Despite the fact that the pool is shallow, it is very interesting to swim in it, since at the bottom there are ruins of columns. Swimming is paid, which should be warned about when purchasing an excursion. It is worth noting that the reviews of the Brisco excursion program in 2014 are much better than in the previous year.

The trip to Pamukkale is very long and exhausting. Tourists are picked up early in the morning, so if you have purchased a day excursion, you will return to the hotel late at night. The journey in both directions takes about 12 hours. If the excursion is well organized and the guide is an expert in his field, you will certainly have an incredible experience.

Egypt with Briscoe

In Egypt, Meeting Point is hosted by Brisco. Reviews of the company's work in this country are varied. Despite the fact that Egypt has a tense political situation, it invariably attracts tourists with its history, ancient monuments and warm sea.

There is an opinion that we create our own mood, so we shouldn’t spoil our vacation by looking for something to complain about. You can often observe clashes between tourists and company representatives over inflated prices. Vacationers are trying to prove to employees that it is better to buy excursions on the street. The employee does his best to prove the opposite, especially since he cannot influence pricing. The more attacks from the tourist, the more fiercely the guide defends his work. Everyone has the right to decide for themselves where it is safer for them to purchase an excursion, and there is no need to convince others that they are right. Thus, tourists themselves provoke anger. We must remember that you are arriving on vacation, so you should not waste time on squabbles.

Wedding ceremony in Egypt

Egypt is an incredible country where people come for the sea, sun, history and pleasure. In addition, the unique climate and special flavor encourage our fellow citizens to do romantic things. Young people come to Egypt to have a symbolic wedding organized by Brisco in this ancient country. ceremonies is extremely positive.

Many are interested in holding such a celebration. Moreover, wedding photographs will be replete with luxurious views and fill hearts with warm memories of the ceremony and the country. You can organize a holiday not on the beach, as everyone is used to, but in a fabulous tent in the middle of the desert. All the nuances of the organization are taken care of by Brisco, a tour operator, reviews of which in 2014 inspire young people to such a ceremony.

A considerable number of future newlyweds prefer to hold a wedding ceremony in the Karnakh Temple, which is ideally suited for such an event because of its beauty and luxury. It is also a holy place where marriages take place twice a year according to ancient rituals. The bride and groom are dressed in national clothes, just like in ancient times. About 50 couples take part in this ceremony every year.

UAE with Briscoe

They have long become one of the popular destinations from Brisco. The tour operator has very good reviews in this direction. Over the past quarter century, the country has changed greatly. Cities have changed - ancient oriental views have been replaced by modern metropolises. This country has mixed the styles of East and West, which is incredibly amazing.

The state consists of 7 emirates: Ajman, Abu Dhabi, Dubai, Umm al-Quwain, Ras al-Khaimah, Sharjah and Fujairah. The capital of the UAE is Abu Dhabi. The Emirates has some of the most luxurious hotels in the world, such as the sail-shaped Burj Al Arab in Dubai. In the UAE you can visit the finest restaurants and the best spas, exciting water parks and the most modern shopping malls.

This country provides a unique opportunity for sports: figure skating, sailing, water skiing, windsurfing, scuba diving, golf.

The company offers its tourists holidays in both budget hotels and the most luxurious ones. Holidaymakers in the Emirates most often choose city hotels offered by Brisco. The tour operator offers them due to the affordable price, close proximity to the beach and attractions. It is worth knowing that according to reviews, the city’s “three rubles” are in no way inferior in service and hospitality to more expensive hotels.

UAE visa

In order to relax in the Emirates, citizens of the Russian Federation need to obtain a visa. Since January 13, 2015, the price has increased. The cost of a regular visa is $85, an urgent visa is $250.

To prepare documents at the company's office, you need: a foreign passport, a color photograph on a white background (size 4.3 X 5.5 cm), a birth certificate for minor children. Brisco also received feedback on this procedure. Tourists note that obtaining a visa to the Emirates does not take much time.

Briscoe issues visas under the following conditions:

• documents are accepted after full payment and confirmation of the application;
• The PO must be valid for at least 6 months at the start of the tour;
• if a child is included in the parent’s passport, then he is included in the visa with the parent;
• the visa is issued for a single entry, valid for 60 days from the date of opening, the maximum period of stay in the UAE is 30 days;
• If a hotel reservation is canceled by a tourist after the visa has been issued, the visa will be canceled automatically.

According to the established rules for issuing visas, the immigration service has the right to refuse to issue it without giving reasons.

VIP service at airports

Holidaymakers can take advantage of VIP airport services provided by Brisco. The tour operator has a set price for this service.