Palm Beach Sanya 4. Palm Beach Resort & Spa – Reviews

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The hotel requires renovation of the rooms. We lived on the first floor and water was constantly dripping somewhere under the floor and preventing us from sleeping. Very hard mattresses on the beds (unaccustomed to neck and back pain) Cleaning was good and regular. There seems to be everything for breakfast and you won’t leave hungry, but there is always a line for eggs, for example, the food is cold, the coffee is also cold and weak, the glasses and cups are plastic, the tables are cleared slowly and there are constantly crumbs on the tablecloths. We took dinner at the hotel once, because... it is expensive. We mostly went to Chinese restaurants for dinner. There is a menu in Russian, prices are reasonable, tasty, large portions. I liked the seafood restaurant DOLPHIN SEAFOOD, where a large portion of shrimp costs 39 yuan, a huge bowl of soup for 4-5 people costs 18 yuan. It is located on the first street from the sea, likeWhen you leave the hotel, go left for 5-10 minutes. We used the maps.me application to search for restaurants with good ratings and for independent walks into the city by bus. The beach is really good, you can walk in one direction or the other, the entrance to the sea is smooth, the sand is fine and clean, but as everyone writes from the midge which biting spoils the impression. Why can’t the beach be treated like they do in Dadonghai Bay? I arrived covered in blisters and they still itch unbearably. The nature at the hotel is very beautiful and there is also a huge palm grove on the embankment. This hotel is not for spoiled tourists. The guides work all day at the reception and speak Russian well. Dinner with the guides and at the entrance to the restaurant now costs the same - 100 yuan per person. It takes 25-30 minutes to walk to the supermarket for locals. We went several times, bought cheaper alcohol, instant noodles in buckets for 4-5 yuan, their food prices are not cheap. We bought fruit on the beach (you have to bargain)…

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Date of stay: December 2019

2 thanks

Healthy

The Palm Beach Hotel is good value for money for China. Gentlemen, tourists, please do not compare the fours in different countries, for China this is an excellent four. Pros: 1. the hotel is close to the airport, after a 9-hour flight, night arrival, waiting for slow compatriots near the tour operator’s bus, the news that the Palm Beach hotel will be first on the list on the route is great news, a balm for the soul! 2. The hotel has a gorgeous area. With the Chinese love for scope and scale, it is surprising that there are still such low-rise hotels with bungalow areas. Ideal for those who prefer bungalow hotels to anthill skyscrapers. The bungalow area of ​​the hotel is just a continuous location for photographs, our tourists are constantly there taking pictures (ponds, fish, bridges, illuminated trees). Yes, the hotel is divided into two areas, the most budget rooms are located in the bungalow area. Do you want a superior room? This means you will live in a building. 3. The hotel is across the road from the beach, you can relax near the pool, and then walk across the road in a swimsuit to the sea. The road is calm, this is generally very atypical Asia (for those who are horrified by the roads of the resorts of Vietnam or Thailand). 4. The territory is very clean, in general Hainan is simply licked, Asia and such cleanliness. Amazing and another plus for the Chinese! 5. There is a store on site where you can buy all sorts of simple food, prices are not too different from prices in supermarkets, and fruit is even cheaper. 5. The rooms have a free safe, refrigerator, kettle, bathrobe, slippers, no personal cosmetics, gel from a dispenser, but toothpaste and toothbrushes are replenished daily. 6. Tipping is not welcome. There was no theft, they calmly left the equipment in sight, everything was safe. 7. The hotel has its own medical center, I went for a manual massage with Sasha, thank you, it really became easier. Cons: 1. Cleaning - yes, the floors are not washed, but towels are changed, linen is changed upon request. Tolerable. For those who like sterility it will be a minus. 2. Breakfasts are quite monotonous, but no one left hungry or fainted. Our people are queuing for scrambled eggs... We really liked the hot noodles, which can be doused with broth and added spicy seasonings. Dinners (we went for a fee once) were so-so, there was seafood, but everything was kind of cold. I don't see the point in dinners. You can take a free shuttle to the restaurant and, for not much more, choose whatever your heart desires from the menu. Although we talked to tourists, many liked the dinners, all markers have different tastes and colors, it’s worth going once to understand whether it’s yours or not. 3. Organizing cleaning in the restaurant at breakfast. Well, they don't have time. Compatriots with the expression "Ewwww!" walk around the restaurant looking for a table without dirty dishes. There are many special tables for cleaning dishes right there. Question: does your pride not allow you to clear away the dishes for someone else and sit at the table you like? Or religion? Keep it simple. 4. There are quite a few umbrellas around the pool. Either fry on the sunny side without an umbrella, or go to the side where there are umbrellas, but there the sun quickly goes away and you are already constantly in the shade. I recommend the hotel if you are not looking for deluxe and are comfortable with small shortcomings for adequate tour money.…

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Date of stay: November 2019

Tip for choosing a room: Room 6685-2 is simply huge in size and well located.

Other tips for choosing a room

3 thanks

Healthy

For two weeks, in the second half of November, we vacationed in Hainan at the Palm Beach Resort & Spa 4*. The tour was purchased from the tour operator Tez Tour. The flight there and back is strictly on schedule. True, the time of arrival on the island was not very good; after going through all the formalities at the airport, we arrived at the hotel at 4 o’clock in the morning. The flight from Samara was 8 hours. 20 minutes. and we sat for another 8 hours waiting for check-in, and the Chinese categorically refuse to check in before the allotted time, either for money or for gifts. I don’t say this as a reproach, I know the international rules, but it’s very difficult to wait so long after a sleepless night. As a result, when we checked in, we slept until the evening, so the first day can’t be considered a day of rest. Check-in: Alenka no longer receives gifts in the form of chocolates surprise, they put a large chocolate bar in their passports and asked the guide to give them a room in a quiet building and preferably on the 2nd floor. As a result, they gave us a second floor, but in a building, across the road from the main building, overlooking the road, number 6219. At night you can hear the noise of cars. We went to ask the guide to change the room, but we were told to wait another two hours or come back tomorrow. We decided to leave the exchange for another day. The next day, the guide Misha kept his promise and we were offered two rooms to choose from. In the end, we stayed in our building, room 6207, but the view from the room was onto a courtyard with ponds, and there was almost no noise from cars. And the second room offered was in a building near another road, through which you go to the sea, where the traffic is even busier. Rooms: The condition of the rooms is very mediocre, everything is old and needs renovation for a long time. Of course, the hotel does not correspond to 4* at all. The bathroom was especially impressive; the floor was tiled like a public toilet. In Thailand, 3* hotels are much better. But, we must pay tribute, the bed linen and towels are very white and clean, although sometimes there were towels with holes. The room had bathrobes, beach flip-flops, 2 bottles were supplied daily. water, replenished the range of soap and soap accessories. But we didn’t come to sit in the room, so we didn’t pay much attention to it. Food: We only took breakfast, and, in our opinion, for a 4* hotel it was too meager, there was not meat every day, and if there was, it was in the form of finely chopped bones with skin, we didn’t even take it. In two weeks, small pieces of pulp could only be found 3 times. Vegetables like tomatoes and cucumbers were also not available every day. I also didn’t like that the first courses were always lukewarm, because... the plates already contained dumplings or noodles, when you take the first one, broth is poured from the pan, in the end everything turns out cold, but we like to eat the first one hot. In a word, we were not satisfied with the food. This is probably the first time in all our trips that we were not very happy with the food. But nutrition was never the main thing for us, so we weren’t particularly upset, we still ate our fill and ate only fruit for lunch. We regretted not taking dinners, everyone praised them. Apparently all the meat was there, but for breakfast there were only bones. We thought that in China, just like in Thailand, there is no point in taking dinner at all, because... There are a great many places to eat there. But that turned out not to be the case here. We tried to eat at the Marina cafe, but we didn’t like it. Territory: Here it is, just 5+, it’s just a heavenly place, for such a territory the hotel can be forgiven for all its shortcomings. So much greenery, flowers, palm trees, just super! And what ponds with fish, bridges, waterfalls! Gorgeous swimming pool. We really, really enjoyed it. Therefore, you can definitely go to this hotel just for its beautiful grounds. One day, while walking, we entered the territory of the Ocean Sonic Resort 5* hotel. We brought tourists there twice during excursions, and we liked the hotel. So we decided to take a look, but they have a much smaller area, everything is concentrated around the pool, and there are 3 large buildings nearby. As a result, we came to the conclusion that the territory of our hotel is much better. Excursions: We bought two excursions from our tour operator through hotel guides. We took a paid survey because... After all the centers, you are taken to the Peking Duck restaurant for lunch, and then you swim on a yacht for 1 hour and 10 minutes. There are no more options for boat trips, only fishing, but very expensive. We sailed past Phoenix Island, a Chinese-style yacht, very beautiful. We were satisfied. The second excursion was to Yanoda Park. We didn’t take it from the locals, because we weren’t sure that we would figure out all the labyrinths of the tropical forest there, the distances are long and you can get confused. But the locals only offer a transfer, and the difference in price was very small, we paid 350 yuan. We independently went to Nanshan, the “Deer Turned its Head” park, the “Edge of the World” park and the Linchun Ling park. Maps.me can help you navigate the area well. Guides Misha, Nastya, Diana are at the hotel every day from morning to evening. If requested, they will write the names of the stops in Chinese; when you enter the bus, you show it to the driver and he will tell you where to get off. Conclusion: We were 100% satisfied with our vacation, our expectations were worse. Apart from some shortcomings, I liked everything. A very green and clean island, beautiful sea, the weather was wonderful, it’s not for nothing that November is considered the velvet season, the humidity is low, so it was very comfortable. We went on excursions for a day, a beach holiday for a day, and from 12 to 15 o’clock. We explored the surrounding area on foot, found two more parks near the hotel, and visited them too. So, we will be happy to return to Hainan again, perhaps to the same hotel. We can confidently recommend both Hainan and the hotel for a holiday.…

More details

Date of stay: November 2019

Tip for choosing a room: Do not take rooms with a view of the road, it is noisy at night from cars.

Hotel Palm Beach Resort & Spa 4*, description of the hotel and its rooms with photographs and a list of services provided, location on the map of Hainan island.

general description

The hotel is located on Hainan Island, 8 km from Sanya, on the seashore. The hotel consists of a main seven-story building and 16 villas surrounded by a beautiful garden. An impressive hotel with beautifully decorated and modernly equipped rooms offers tourists high-quality service; all conditions for a good rest are created here. The hotel is located on Hainan Island, 8 km from Sanya, 5 km from the airport. The hotel has 350 rooms: standard room, Deluxe Room, Superior Suite, Deluxe Suite, Villa, Presidential Villa.

In the rooms

Infrastructure

Sports and leisure

Photos of the hotel Palm Beach Resort & Spa 4*

Hotel reviews

We rested with my husband from September 13 to September 24, 2019. The weather was excellent, you can go without fear of rain. Regarding the hotel, I will say that before the hotel was really 5*, but now it is ruined and requires renovation. First we were moved into the second building near the pool...

Overall I liked the holiday. It took a really long time to check in - the Chinese wanted to spend extra money, but after I managed to get through to my Palma Tour operator, everything was resolved wonderfully - they gave me a gorgeous room! Locals are deeply attracted to tourists...

We rested in this hotel on March 8, 2017. We are unpretentious tourists, our goal is not to look at the floor behind the bedside table, but the country, people, nature!!! So we really liked everything!!! We lived not in the main building, but in villa No. 62 in room 6217. Everything you need...

Palm Beach Resort & Spa Sanya 5* is located in the southernmost part of Hainan Island, near the center of Sanya. Tropical gardens, landscape design and a large beautiful area are the main advantages here. The hotel is suitable for any type of vacationer, especially for families with children.

Here you can ride a water slide, feed fish, ducks and swans in special ponds, plunge into the tropical world of greenery and sunbathe on the sandy shore of the South China Sea.

Rooms

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The hotel complex consists of a main seven-story building and three-story bungalows. There are a large number of rooms to choose from: from Standard room to Presidential Villa. Upon arrival, the administration takes a deposit ($100), which is returned to tourists in full at the end of their vacation, in the absence of any damage or loss.

Closer to the beach there are villas located across the road from the main building. The humidity in them may be slightly increased. Since the climate is tropical, there is a possibility of insects and lizards, especially on the first floors. Most of the windows offer beautiful views: of the garden, of the sea, of artificial ponds.

Vacationers with small children should avoid rooms facing the road or the pool, which is open until 23:00. Although, basically, staying here corresponds to the main concept of the hotel, which involves a calm and measured vacation.

Each room provides:

• air conditioner;
• TV (one Russian TV channel);
• mini fridge;
• safe;
• telephone;
• minibar (2 bottles of water free daily, the rest not included);
• kettle (tea making kit included).

Most of the rooms are equipped with a wi-fi router. The rooms, depending on the category, have one or more beds, bedside tables, and a mirror. A child's bed is available upon request, the service is paid. Cleaning is done daily, and its quality, judging by the reviews of tourists, is at an average level. Towels are changed every day, bed linen on request. The bathroom is spacious, there are the necessary hygiene kits: soap, toothbrushes, toothpaste, caps, a dispenser with shampoo and shower gel (two in one), bathrobes and slippers are provided. Balconies and terraces are equipped with tables and chairs.

Nutrition

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Meals are provided according to the BB (breakfast only), HB (breakfast and dinner), FB (breakfast, lunch, dinner) system, depending on the tour operator and individual preferences. In addition, there are additionally bars, cafes, restaurants serving European and Asian cuisine on the territory, and in the evenings there is a barbecue on the beach where they offer to cook fresh seafood.

Many dishes are adapted for Russian tourists and do not contain local spices.

The children's menu is provided only on a paid basis, but the child will already have something to feed: cereals, noodles, eggs, meat, poultry, fish, stewed vegetables, cereals, yoghurts, fruits. Bread in China is quite specific and may have a sweet taste. Drinks will include tea, coffee, several types of juice, and milk.

High chairs are available for children in the restaurant.

Staff

Palm Beach Resort Spa Sanya has a huge territory that needs to be monitored daily. In the photo and video reviews of the complex you can see how carefully the staff approaches their work. Workers ensure cleanliness and order: they mow lawns, water flowers, and grow palm trees for further landscaping of the area.

The hotel staff meets high standards and copes well with the large flow of tourists. Fast placement, corresponds to the level of five stars.

Guests are greeted at the reception, if possible checked in earlier than the scheduled time, and transported to their rooms in special electric cars.

The level of proficiency in foreign languages ​​in China is minimal, so they mostly speak only Chinese, some know a little English. But in 2020 this is not a big problem: the age of communication technologies allows you to communicate using electronic translators. In addition, a guide can become a communication mediator.

There is a paid service for calling a nanny for a child.

Entertainment and animation

For guests at Palm Beach Resort Sanya, a world of relaxation and enjoyment of nature opens up, making it an excellent option for families with children.

There is no mini-disco or funny animation, loud noise or a variety of entertainment, but everyone will find something interesting to do for themselves. Green tropical gardens, incredible landscapes, large pools, fountains and waterfalls immerse tourists in an atmosphere of complete relaxation. For more active holidaymakers there is tennis and table tennis, billiards (equipment for a fee), and a gym. Children will be interested in feeding the fish and ducks living in the artificial ponds, or playing in the special playground.

Guests have access to two large azure swimming pools, surrounded by palm trees and sun loungers; not far from them there is a bar and a summer cafe. One of the pools has a water slide, the other is home to small Garra-rufa fish that remove dead skin cells. There is also a children's warm pool with a depth of 0.6 m, where kids can swim safely.

For an additional fee, the territory provides several conference rooms, a laundry, a SPA salon and a medical center that provides various services, including acupuncture, massages, and reflexology. Each guest can be diagnosed and prescribed a course of wellness treatments.

Beach

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The beach is located two roads from the main building, but don't be afraid of it. The roads are not busy, there are few cars on them, and the distance to the sea does not exceed 100 m.

In general, the entire territory of the hotel can be divided into two parts. The first is the main building and several villas, next to which there is a Garra-rufa fish pool. In the second part, which is located closer to the beach, there are the remaining villas and another swimming pool. The travel time to the shore will depend on where you live, but in any case it will not take more than 5 minutes.

Its own sandy beach is washed by the warm South China Sea. The entrance is gentle, which is very convenient for tourists with children.

There are free sun loungers and umbrellas, and rental of water attractions.

Midges may appear on the beach from time to time, so it is better to purchase insect bite repellents for yourself and your child.

Location and surroundings

The hotel is located on Hainan Island in Sanya Bay, a 15-minute drive from Phoenix International Airport. Life here is distinguished by its calm and measured rhythm. Near the hotel there are several small restaurants with Russian and Chinese cuisine, a couple of souvenir shops and a pharmacy. A market with a large selection of fresh seafood is a few stops away and can be reached by rickshaw. Buses go to the city center (route No. 25, 26), the stop is located near the embankment, the journey will take approximately 20-30 minutes. There you can fully immerse yourself in the atmosphere of bustle and everyday life. Lots of shops, cafes and other establishments where you can go. The most popular shopping centers among tourists, “Winter” and “Summer”, are located in Dadonghai Bay. You can buy clothes, bags, SIM cards and other necessary things there. There are many tour agencies offering their services. Tea ceremonies, silk factories, thermal springs, Buddhist temples, shark and snake farms, Chinese villages are just a small list of what you can visit.

Flight + Accommodation + Meals + Transfer + Insurance.
All offers from reliable tour operators without extra charges ↓

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You can book the Palm Beach Resort & Spa Sanya 5* hotel in Hainan on its official website, but to save up to 80%, use the smart search across all booking systems ↓

In order: The drive from Phoenix airport took about half an hour. But for some reason our flight was from Haikou, and it took us 5 hours to get there!!! We arrived at night and were given numbers to everyone. They warned that if there was something wrong with the number, they would have to wait until morning and decide on moving to another one.... More ▾ In order:

The drive from Phoenix airport took about half an hour.
But for some reason our flight was from Haikou, and it took us 5 hours to get there!!!

We arrived at night and were given numbers to everyone. They warned that if there was something wrong with the number, they would have to wait until morning and decide on moving to another one. You must leave a deposit of 100 cu. When we asked that our group be accommodated nearby (only 2 rooms), we were accommodated in absolutely opposite ones, although the hotel was still half empty at that time.

We paid for a room for three, but in the end it was a double room where they simply brought a folding bed. The room smelled horribly of dampness and sewage. The door and window did not close, the Internet did not work, the toilet worked every now and then. There was no table or sun loungers on the terrace. Renovations have probably never been done since the hotel opened.
The next day we asked to be moved, again asked to be close to friends, to which the Chinese woman at the reception freaked out wildly, snorted and said that the rooms were all occupied, but we saw how many people there really were... In the end we moved to another room . As soon as you walk in, you immediately feel a terrible smoky smell. And there was also a type of sofa, so it generally stank of urine, just like the decorations on the bed! We just put it all together and didn’t touch it the entire vacation.

The cleaning in our room was 3+. Every day they gave out water, changed the towels in the bathroom (which, by the way, were already very tired), washed the floors (except under the bed), and gave out almost all the things like shampoos, soap, toothbrushes... Beach towels were never changed in 10 days , and the bed linen was never changed.

The territory is large, beautiful palm trees, ficus trees, grass, bridges, a small lake. But on the very first day, when we were sitting by the pool late in the evening, we saw a rat! Not the most pleasant first impression. But then we met them often...

Pool. For some reason, the hotel advises swimming only there, and not swimming in the sea) So the hotel has 2 swimming pools, near the main building where the reception is, and near the other buildings, closer to the sea.
On the very first evening we saw how wonderful it is to clean.... they just throw bleach in there with huge ladles. There is no water purification system. There is green mud at the bottom.
In the second pool the picture is even cooler; in the children's pool even small fish swim! and of course there is also dirty water and a dirty green-brown bottom.

The beach is endless! Nice sand, cool sea with waves. By the way, the waves are every day, sometimes strong, sometimes a little weaker. As the guides said, swimming is strictly until 18.00, then the police will fine you. There are very few sunbeds and umbrellas. There is always a red flag hanging on the beach and a guard/lifeguard stationed there. So, if you went swimming and left your bags, the guard absolutely calmly comes up to your bag, opens it, opens it, looks at it, and calls you to the shore with a whistle if you have something valuable in your bag! He may even call a police officer to talk to you! Well, yes, midges bite on the beach.

Breakfasts. We took one meal a day.
Every day the same food. In the first days it even seemed delicious... on the 10th day I didn’t even want to look at it all.
Scrambled eggs, noodles, rice, chicken or fish (not tasty at all), rice milk porridge, inedible sausages or bacon, a couple of types of cereal, yogurt. Vegetables include radishes, carrots, cucumbers, onions and very rarely tomatoes. Fruits include bananas, tasteless green guavas, green melons and almost normal watermelons. For taking food out, the fine is 100 euros. If you come with a large bag, you must leave it in front of the restaurant entrance or they will put it in a hotel bag and attach a clip.

In theory, Wi-Fi should be in every room, but this is not the case. Sometimes during the day you have it, in the evening it’s gone, and you have to call a repairman to fix it, but he doesn’t come very soon. The next day or every other day. We had to ask for this 4 times. By the way, all rooms have the same Wi-Fi password, so this sometimes helped out.

In general, something like this. I definitely wouldn’t return to this hotel, so I don’t recommend it to you either.

The hotel is located in Sanya Bay, 8 km from Sanya city center, close to restaurants and shops. Phoenix Airport is 5 km from the hotel. Nearby hotels: Wyndham Sanya Bay.

HOTEL INFORMATION

The hotel was opened in 2001, the last renovation took place in 2013. Consists of a 7-storey main building and a complex of 3-storey villas. For quick movement around the hotel, electric cars run. The total area of ​​the territory is 38,000 sq.m. For convenience there are 2 elevators.

The hotel does not have specially equipped rooms for guests with disabilities, but strollers are available for rent.

Visa, MasterCard, AmEx bank cards are accepted for payment.

Beach

The public sandy beach is 100 m from the hotel, across a busy road. The length of the beach is 300 m. Sun loungers, umbrellas, beach towels are free.

Infrastructure

• "The fisherman`a place" Chinese cuisine (11:30-14:00. 17:30-22:00, for a fee)
• "Vanilla cafe" Western restaurant (24 hours a day, for a fee)
• "Coconut center" barbecue (19:00-00:00, paid)
• Lobby bar (24 hours a day, for a fee)
• Cafeteria (18:00-21:00, paid)
• Phoenix Medical Center (paid)
• 2 outdoor swimming pools 500 and 900 sq.m.
• Small outdoor heated pool, 40 sq.m.
• 4 conference rooms of 60, 80, 120 and 300 sq.m., with a capacity of up to 320 people
• Safe at reception (free)
• Internet cafe (for a fee; opening hours: 08:00 - 18:00)
• The shops
• Parking (free)

Important

The hotel requires a deposit of $100 per room, per stay.

ROOMS

The rooms include: balcony, bath, shower, bathrobes/slippers, hairdryer, central/individual air conditioning, TV (no Russian channels), telephone, minibar (for a fee), kettle, tea and coffee making facilities, bottled water - daily (free), Wi-Fi (free), safe not in all rooms (free), extra bed - for a fee.

Room cleaning: daily.

Linen change: daily, on request.

Change of towels: daily.

Floor covering: carpet.

Additional room service.

• 240 Elegant Garden view room - located in villas, room area 35-45 sq.m, max. 3 persons. Balcony (in some rooms), bedroom, bathroom, individual air conditioning, view of the territory.
• 48 Deluxe Ocean view room - located in the main building, room area 38-45 sq.m (including balcony), max. 3 persons. Balcony, bedroom, bathroom, central air conditioning, sea view.
• 53 Superior Pool View Room - located in villas, room area 35-45 sq.m, max. 3 persons. Balcony, bedroom, bathroom, individual air conditioning, pool view.
• 8 Superior Garden Family Suite - located in villas, total room area 70 sq. m, max. 3+1 Balcony/terrace, bedroom, bathroom, living room, garden view.

NUTRITION CONCEPT

BB - breakfast

HB - half board (breakfast; buffet dinner in a Western restaurant 18:00-21:30 ( or lunch "set menu" Chinese/Western cuisine, 11:30-14:00), drinks: coffee, tea)

FB - full board (breakfast; set menu Chinese/Western lunch 11:30-14:00 and buffet dinner in a Western restaurant 17:30-21:30, drinks: coffee, tea)