Is it possible to return an electronic bus ticket? Is it possible to return or exchange a bus ticket if you are late for it?

Ticket exchange

Ticket exchange operations at bus stations are not supported. If there is a need to exchange a ticket for another, you must return the ticket and then purchase a new ticket. We recommend using a refund to a prepaid account, which will allow you to receive the money with minimal delays and use it for a new purchase.

Ticket return policy

Making a return at the bus station

The procedure for returning tickets at the bus station is determined by the bus station itself and therefore it is different at different bus stations. For example, at the Novosibirsk bus station and bus stations in the Primorsky Territory, refunds at ticket offices are not processed at all. The exact return procedure is described on the bus station page and in the itinerary receipt. We strongly recommend that you read this information before your trip.

When returning an electronic ticket at the bus station, you will need to present an original identification document in the name of the passenger indicated on the ticket and a printed ticket itinerary receipt. You will likely be asked to complete a return application. The application form can be filled out in advance by downloading it from our website.

Payment will not be released to the buyer until our returns processing team receives a copy of the return application.

Return of insurance policies

If you purchased an additional insurance policy along with the ticket, then when you return the ticket through the website, the cost of the insurance policy will be returned to you. Refunds are made without deductions. If the return was made at the bus station, then after completing the return you should contact us and notify us of the need to return the policy.

Solving problems with returns

For questions regarding ticket refunds, you can call 8-800-700-5787 (during business hours), or leave a message on the website (24 hours a day). Remember that the time during which a refund can be processed is limited by law and you should not delay your request. If the refund has not been received in a timely manner, then before contacting us, we strongly recommend that you familiarize yourself with our

For tickets Volzhsky bus station Special conditions for ticket return apply:

Tickets are refunded ONLY ON THE SITE OR MOBILE APPLICATION. Return via cash register NOT PROVIDED.

To return an electronic ticket through the website, on the “My Tickets” page, click the “Return Ticket” button next to the ticket that needs to be returned.

The refund amount is calculated automatically based on the departure date and current flight status.

Before departure refund can be made for 20 minutes before immediate dispatch.
After departure returns can be made within 3 hours, but not earlier than after 20 minutes after departure. When completing a ticket return operation (clicking “Return ticket”), you will be given the option of a refund:

Ticket return policy

According to Article 23 of the Road Transport Charter of November 8, 2007, if a flight is disrupted for technical reasons or the flight is delayed by more than an hour, the fare is refunded in full. The agency fee for the Internet sales service, the bus station commission for the preliminary sale (when available), as well as possible commission fees of the payment systems with which the user made the payment are non-refundable.

If a passenger initiates a ticket refund, the following deductions are made from the refunded fare:

1. Ticket refund more than 2 hours before departure - 5%
2. Ticket refund within 2 hours before departure - 15%
3. Ticket refund within 3 hours after departure - 25%
4. 3 hours after the bus departure there is no refund for the ticket

Returning an electronic ticket via the website

To apply for a ticket refund through the website, on the “My Tickets” page, click on “Return Ticket” next to the ticket that needs to be returned.

The refund amount is calculated automatically by the bus station based on the date of application, departure date and current flight status. When processing a refund request, the ticket will be refunded at the bus station automatically.

When completing a ticket return operation (clicking “Return ticket”), you will be given the option of a refund:
- to the card (credit period 3-5 working days).

IMPORTANT! If you issued several tickets as part of one payment, the refund operation to your bank card must be performed separately for each ticket.

If funds on your personal account balance were used to pay for the ticket, then when you issue a refund, the funds will be credited back to your personal account balance.

• To withdraw funds from your personal account, you need to send a request in free form indicating your phone number and account number by e-mail: ( Example letter: I ask you to return the money to the card, account number:____, phone: _____.) This operation can be performed no later than 1 hour before the flight departure. After submitting the application, funds are received on the buyer’s card only 3-5 days after transfer.

A refund to a bank card is also possible by submitting an application at the ticket office window of the bus station. The application is accepted if the passport data of the person presenting the passport matches the passport data specified in the electronic ticket.

Less than 1 hour before the departure of the flight, a ticket can be returned only by submitting an application at the ticket office of the bus station.

Refunds to your mobile phone account are made upon written request within 5 working days.

Returning tickets at the bus station

To return an electronic ticket through the bus station ticket office, you will need to present a passport in the name of the passenger indicated on the ticket and also fill out a return application. The application form can be filled out in advance by downloading it from our website.

We will transfer the money to the buyer after receiving a refund application from the bus station.

ATTENTION! The bus station ticket office only accepts refund applications. Tickets will not be refunded at the box office!

Ticket exchange

The technology for exchanging tickets at the bus station is not supported. If there is a need to exchange a ticket for another, you must return the ticket in accordance with the rules of passenger transportation with the deduction of a commission fee and a pre-sale fee, and then purchase a new one. We recommend using a refund to a prepaid account (balance), which will allow you to receive money with minimal delays and use it for a new purchase.

If a ticket refund is initiated by a passenger, the following deductions are made:

• Ticket refund more than 2 hours before departure - 5% of the fare.
• Ticket refund within 2 hours before departure - 15% of the fare.
• Ticket refund within 3 hours after departure - 25% of the fare.
• No refunds will be made for tickets 3 hours after the bus departs.

If the return is made after the departure of the vehicle, you must first make a note on the electronic ticket with the administrator (dispatcher) of the bus station from which the flight is departing, and then issue a return on the website ticketonbus.ru. In case of flight cancellation, 100% of the ticket price is refunded. To do this, you must provide a bus ticket with a stamp from the bus station stating that the flight indicated on it did not actually take place.

Return your bus ticket

If you want to return the full cost of your purchase, contact the ticket office no later than two hours before the bus departs on the route. Just keep in mind that money spent on booking tickets, fees or purchasing tickets at the pre-sale box office is non-refundable. If tickets are returned less than two hours before the start of the flight, but more than 15 minutes, you can only count on 85% of the ticket price minus the commission fee;

• If you missed your flight, it’s okay, a certain part of the money spent will be returned to you.
  Contact the bus station ticket office within three days. But you will only get 75% of the ticket price back. The refund amount does not include the reservation and commission. You also have the opportunity to change tickets for another time.

How to return a ticket

The passenger can receive back the cost of travel / baggage transportation / carry-on luggage minus 15% of their cost:

• If the ticket is returned to the ticket office less than 2 hours, but before the bus departs.

The passenger can get the ticket price back minus 25% of the fare/baggage transportation/carry-on luggage, or change the ticket to another bus with an additional payment of 25% of the travel/baggage transportation/carry-on luggage cost:

• If you are late for the bus by no more than 3 hours.
• Due to illness or accident within 3 days from the departure of the bus for which the ticket was purchased.

Administration Return of an electronic ticket purchased on the bus station website To return and exchange tickets purchased on our website, you must contact the Bus Station Administrator.

Rules for returning electronic tickets

When paying with bank cards, the refund amount is transferred to the same card with which the order was paid. Luggage tickets can be purchased at the bus station ticket office. A ticket can be returned in your personal account only in the full version of the site. This function is not provided in the mobile version of the site.

After purchasing a ticket, a “Return” button appears in your Personal Account (“My Tickets”). To return an electronic ticket purchased on the website, you need

1. Complete a Return Application using the appropriate form.
2. Print the Application, sign and date it.
3. Scan or photograph the Application, attach a scanned copy or photograph of the document with which the ticket was purchased (passport or other), attach a scanned copy or photograph of the ticket.

Below on this page there will be a form for sending all documents to be returned to the manager.

Ticket return

In this case, you can return the electronic ticket and buy another one at the box office. The ticket can be returned through:

1. In the email received after paying for the ticket, click the Proceed to Order button.
2. On the order page, click the Return button.

You can return your ticket in the service section if you were logged in when placing your order. To issue a return:

1. Go to the My tickets section.
2. Find the required order and ticket in it, click the Return button.

After this, a refund is issued, Yandex.Bus transfers the money to the card that was used to pay for the order. The time it takes for the money to arrive on the card depends on your bank (from three to five days).

If funds have not been credited to your card within seven days, contact support. If the return cannot be processed automatically, the Return Request window will appear.

Instructions for returning purchased tickets

By returning a bus ticket to the ticket office of an intercity/international bus station more than 2 (two) hours before the departure of the bus indicated in the schedule, the passenger will be refunded the full cost of the ticket, excluding the fee for the sale of the bus ticket and the fee for pre-sale services and 10% from the cost of a bus ticket. By returning a bus ticket to the ticket office of an intercity/international bus station more than 10 (ten) minutes before the departure of the bus indicated in the schedule, the passenger will be refunded the full cost of the ticket, excluding the fee for the sale of the bus ticket and the fee for pre-sale services and 20% from the cost of a bus ticket.

How to return a bus ticket

The procedure for refunding money to the buyer if he returned the ticket to the transport company. There can be a huge number of reasons for missing the required flight: banal lateness, illness, change of plans, etc. Let's look at what circumstances will lead to a refund for a ticket for a missed bus flight. Missing your flight Are you late? Take your time to change your route and go to the bus station.
If no more than three hours have passed since the bus departed, you are guaranteed to receive compensation - 75% of the ticket price. By the way, you will receive the same percentage of return for luggage transportation. If you want, buy a new ticket for the next flight.
To exchange a ticket for a missed flight for a new one, you will pay an additional 25% of the full ticket price. If your pass lasted more than three hours, you can’t count on a refund.

Rules for travel, purchase and return of tickets

Instruction 1 In order to return the full cost of travel on intercity and suburban flights, minus pre-sale, reservation and commission fee, the passenger must return the purchased ticket to the bus station ticket office no later than two hours before the bus departure. If you wish to return your ticket less than two hours but more than 15 minutes before departure, you will only be paid 85% of the ticket price and the fee will not be refunded. 2 If you missed the bus or were unable to travel due to an accident or illness, then within 3 days from the date of departure you have the right to reissue an expired ticket for the next flight of that direction or route, paying an additional 25% of its cost. In addition, you can completely cancel the trip and receive a refund in the form of 75% of the ticket price, but the reservation and commission in this case will not be reimbursed to you.

How to return an electronic bus ticket

HomePassengersHow to return Registration of a refund of travel costs for electronic tickets paid with bank cards is carried out in your personal account on the website ticketonbus.ru. To return a ticket, you must fill out a standard form (download from the link), scan it, a copy of your identification document, and attach it to your personal account. Cash for an unused trip will be credited to you within 3 to 30 calendar days in the same way the payment was made.
Service and commission fees are non-refundable. According to Article 23 of the Road Transport Charter of November 8, 2007, if a flight is disrupted due to technical reasons or the flight is delayed by more than an hour, a full refund is made.

During the holiday season, the issue of returning tickets for trains, planes and intercity buses becomes especially acute. Sometimes you have to change the departure date, cancel it completely, and some passengers may simply be late for departure. The online publication M24.ru decided to find out in which cases it will be possible to return the cost of a purchased ticket, and in which cases it will not.

So, in order to return a train ticket, you need to go to the ticket office of Russian Railways. In this case, you must present the identification document indicated on the ticket. You can return an electronic ticket issued on the Russian Railways website in your “personal account”. However, if you have already completed electronic registration, you will first need to cancel registration, and this is no longer possible 1 hour before the train departure. The money will be transferred to the account from which the purchase was paid.

By returning a train ticket in Russia no later than 8 hours before the train's departure, you can receive the full fare, consisting of the ticket price and the price of a reserved seat (a receipt for a seat in a carriage is the price for the services of the owner of the carriage). If the ticket is returned less than 8 hours, but no later than 2 hours before the train departure, the full cost of the ticket and half the cost of the reserved seat will be refunded. And if you return the ticket less than 2 hours before departure, you can only count on compensation for the cost of the ticket. If the period before the train departure is even shorter, the money will be refunded through a claim procedure.

For trains traveling to the CIS countries, Latvia, Lithuania, Estonia and Abkhazia, ticket return periods are different. No later than 24 hours before departure, you can refund the entire fare; no later than 6 hours in advance - the cost of the ticket and half the cost of a reserved seat; no later than 3 hours after departure, or due to illness or accident, the cost of the ticket will be paid; the cost of the reserved seat will not be refunded.

For tickets for trips to foreign countries, the full amount can be refunded no later than 6 hours before the train departure. If you contact later, your money will not be returned. In this case, refunds for unused electronic tickets are made only on the territory of the Russian Federation.

There are also special rules for returning tickets for intercity and international buses. They are described in the Charter of Road Transport and Urban Ground Electric Transport. According to the document, the passenger has the right to return the ticket minus 25 percent of its cost if the vehicle is late for departure within three hours or due to illness or accident within three days from the date of departure. With a 25% surcharge in these cases, you can get a ticket for another bus.

If you return your ticket to the ticket office no later than two hours before departure, you can receive the fare minus 5 percent. If you return your ticket later, but before the bus departs, you can count on compensation minus fifteen percent. The money must be returned within 10 days.

You can get the full fare back in the following cases: cancellation of departure or delay of departure by more than an hour; providing the passenger with a seat at a lower price or not providing the seat indicated on the ticket. If you agree to travel at a lower price, you can get the difference between the tickets, and if a vehicle is provided with a fare at a higher price, you can travel without additional payment.

With air tickets, everything is more complicated, since the amount of compensation for a returned ticket depends on its fare. Typically, the cheapest tickets have the most stringent refund policies. This means that they are either not refundable at all, or upon return a large amount is withheld - up to 90 percent.

In other cases, airlines can refund the cost of the ticket, but with a fine (its amount must be determined in each specific case). Some carriers may also issue refunds for “non-refundable” tickets if you are not given a visa. In addition, travel agencies that sell plane tickets have their own commission.

Read more about companies that do not want to return the full price in the Moscow Patrol program on May 27 at 22.45.

A ticket purchased at the bus station ticket office can be returned to the ticket office. If you bought a ticket online, you can return it in the same way, if there is a “cancel” button on the website in the ticket purchase section. You will receive money to your card from which the payment was made. If the valid ticket return period has expired, it can only be returned to the ticket office. For some bus routes, it may not be possible to refund your ticket online. In this case, to return it, you need to go to the ticket office at the bus station at the point of departure.

A ticket purchased at the bus station ticket office can be returned to the ticket office. If you bought a ticket online, you can return it in the same way, if there is a “cancel” button on the website in the ticket purchase section.

Return your bus ticket at the bus station, how much do you lose?

You will receive money to your card from which the payment was made. If the valid ticket return period has expired, it can only be returned to the ticket office. For some bus routes, it may not be possible to refund your ticket online. In this case, to return it, you need to go to the ticket office at the bus station at the point of departure.

When returning a ticket, a bus station and service fee are deducted from its price, as well as up to half the cost of the ticket, depending on the time remaining before the bus departs. The less time remains before departure, the greater the amount will be deducted when refunding the ticket.

What amounts will be withheld when returning a ticket?

Depending on the time remaining before the bus departs, the following amounts will be withheld:

• If you return your ticket no later than 24 hours before departure, the full price will be refunded, excluding any withheld fees.
• When returning a ticket at least two hours before departure, in addition to fees, 10% of the ticket price is withheld.
• Ten minutes before departure, in addition to taxes, 20% of the ticket price is withheld.
• Less than ten minutes before departure and up to three hours after departure, fees and 30% of the ticket price will be withheld.

The full cost of the ticket is refunded at the bus station ticket office if the flight is cancelled. Tickets for commuter buses cannot be reissued or refunded.

For buses operating international routes, other return conditions may be approved, in accordance with the agreement governing this issue.

Rules for travel, purchase and return of tickets

Return and exchange of tickets

Ticket return policy

The refund amount is calculated based on the bus station tariff, and not on the final ticket price. Thus, the agency fee is not included in the refund amount. The Tomsk bus station makes an additional fee for ticket return in the amount of 25 rubles, the Samara bus station - in the amount of 30 rubles. At bus stations in the Omsk region, tickets for commuter flights are refunded if there are at least 24 hours left before the bus departure.

Ticket return procedure

The money is returned strictly to the bank card from which the payment was made. For objective reasons, money arrives on bank cards only 1-5 days after transfer. In the Qiwi payment system, the refund is made to the buyer's QIWI Wallet, even if the payment was made from a mobile phone. This is a feature of the QIWI payment system.

Returning tickets via the website

Returning tickets through the website is the most transparent, fastest and most reliable way to make a return. We recommend this return option. Due to technological limitations Refunds via the website stop 10-15 minutes before the bus departure. If the bus station allows us to find out the current status of the flight, then a return through the website for a canceled or disrupted flight is possible even after the departure time. In other cases, the return procedure at different bus stations is different. We recommend going to the page of the bus station from which you purchased the ticket and familiarizing yourself with the refund rules stated there.

To apply for a refund through the website, on the “My Tickets” page, click on the icon next to the ticket that you want to return. After filling out and submitting the application, the “Refunds” tab appears on the “My Tickets” page, where you can track the status of your application.

Immediately after submitting the application, our system tries to refund the ticket using the bus station database. If the operation is successful, then we receive the estimated refund amount from the bus station and transfer it to the buyer within a few minutes. If the payment was made from a bank card, then the refund should be credited to the card within 1-5 days after the transfer. The timing of enrollment does not depend on us.

The procedure for returning tickets at the bus station is determined by the bus station itself and therefore it is different at different bus stations. For example, at the Novosibirsk bus station and bus stations in the Primorsky Territory, refunds at ticket offices are not processed at all. The exact return procedure is described on the bus station page. We strongly recommend that you read this information before your trip.

To return and exchange tickets purchased on our website, you must contact the address indicated on the page of the corresponding bus station. To return an electronic ticket, you will need to present a passport in the name of the passenger indicated on the ticket and a printed itinerary receipt for the ticket. You will likely be asked to complete a return application. The application form can be filled out in advance by downloading it from our website.

Return application form

Payment will not be released to the buyer until our returns processing team receives a copy of the return application.

Ticket exchange

Ticket exchange technology at bus stations is not supported.

How to return bus tickets?

If there is a need to exchange a ticket for another, you must return the ticket and then purchase a new one. We recommend using a refund to a prepaid account, which will allow you to receive the money with minimal delays and use it for a new purchase.

Solving problems with returns

For questions regarding ticket refunds, you can call 8-800-700-5787 (during business hours), or leave a message on the website (24 hours a day). Remember that the time during which a refund can be processed is limited by law and you should not delay your request. If you have not received your refund in a timely manner, we strongly recommend that you review our standard guidelines before contacting us.

Other articles in this section

1. Return and exchange of tickets
2. Traveling with children
3. Baggage transportation
4. Transportation of animals
5. Business trip reports

Rules for returning electronic tickets

Registration of a refund of the fare for electronic tickets paid with bank cards is made in your personal account on the website ticketonbus.ru. To return a ticket, you must fill out a standard form (download from the link), scan it, a copy of your identification document, and attach it to your personal account. Cash for an unused trip will be credited to you within 3 to 30 calendar days in the same way the payment was made.

Service and commission fees are non-refundable.

According to Article 23 of the Road Transport Charter of November 8, 2007, if a flight is disrupted due to technical reasons or the flight is delayed by more than an hour, a full refund is made. If a ticket refund is initiated by a passenger, the following deductions are made:

• Ticket refund more than 2 hours before departure - 5% of the fare.
• Ticket refund within 2 hours before departure - 15% of the fare.
• Ticket refund within 3 hours after departure - 25% of the fare.

If the return is made after the departure of the vehicle, you must first make a note on the electronic ticket with the administrator (dispatcher) of the bus station from which the flight is departing, and then issue a return on the website ticketonbus.ru.

In case of flight cancellation, 100% of the ticket price is refunded.

To do this, you must provide a bus ticket with a stamp from the bus station stating that the flight indicated on it did not actually take place.

Applications for a refund of fares made on the website at ticketonbus.ru are submitted within 10 days after departure of the flight. Refunds of travel costs are made by the bank within up to 1 month.

When paying with bank cards, the refund amount is transferred to the same card with which the order was paid.

Luggage tickets can be purchased at the bus station ticket office.

A ticket can be returned in your personal account only in the full version of the site. This function is not provided in the mobile version of the site.

GUIDELINES FOR ELECTRONIC TICKET REFUND

After purchasing a ticket, a “Return” button appears in your Personal Account (“My Tickets”).

To return an electronic ticket purchased on the website, you need

1. Complete a Return Application using the appropriate form.
2. Print the Application, sign and date it.
3. Scan or photograph the Application, attach a scanned copy or photograph of the document with which the ticket was purchased (passport or other), attach a scanned copy or photograph of the ticket.

Below on this page there will be a form for sending all documents to be returned to the manager.

After this step, the manager will review your return application and make possible decisions:

1. Refund approved.

   How to return a bus ticket

   Please note that refunds are processed within 30 days.

2. Not accepted. The manager reviewed the application and discovered an error in the documents provided. You will need to correct the documents according to the manager's comment and resend the documents.
3. Refusal(according to the Rules for the return of electronic tickets).

Return your bus ticket

TICKET REFUND POLICY

According to Article 23 of the Road Transport Charter of November 8, 2007, if a flight is disrupted due to technical reasons or the flight is delayed by more than an hour, a full refund is made. If a ticket refund is initiated by a passenger, the following deductions are made:

Ticket refund more than 2 hours before departure - 5%;
Ticket refund within 2 hours before departure - 15%;
Ticket refund within 3 hours after departure - 25%;
No refunds will be made for tickets 3 hours after the bus departs.

CEN collection(service fee) - non-refundable!

To request a return, you must submit a written application, which must indicate:

— Order number (route receipt);

- FULL NAME. the person for whom the route/receipt was issued;

- itinerary;

- departure date;

- departure time;

— the phone number that was specified when paying for the ticket (not a contact number).

This application must be signed, scanned and sent by email to: [email protected]

Return of tickets

Ticket return policy

According to Article 23 of the Road Transport Charter of November 8, 2007, if a flight is disrupted for technical reasons or the flight is delayed by more than an hour, the fare is refunded in full. The agency fee for the Internet sales service, the bus station commission for the preliminary sale (when available), as well as possible commission fees of the payment systems with which the user made the payment are non-refundable.

If a passenger initiates a ticket refund, the following deductions are made from the refunded fare:

1. Ticket refund more than 2 hours before departure - 5%
2. Ticket refund within 2 hours before departure - 15%
3. Ticket refund within 3 hours after departure - 25%
4. 3 hours after the bus departure there is no refund for the ticket

Returning an electronic ticket via the website

To apply for a ticket refund through the website, on the “My Tickets” page, click on “Return Ticket” next to the ticket that needs to be returned.

The refund amount is calculated automatically by the bus station based on the date of application, departure date and current flight status. When processing a refund request, the ticket will be refunded at the bus station automatically.

When completing a ticket return operation (clicking “Return ticket”), you will be given the option of a refund:
— to the card (crediting period 3-5 working days).

IMPORTANT! If you issued several tickets as part of one payment, the refund operation to your bank card must be performed separately for each ticket.

If funds on your personal account balance were used to pay for the ticket, then when you issue a refund, the funds will be credited back to your personal account balance.

• To withdraw funds from your personal account, you need to send a request in free form indicating your phone number and account number by e-mail: [email protected] (Example letter: I ask you to return the money to the card, account number:____, phone: _____.) This operation can be performed no later than 1 hour before the flight departure. After submitting the application, funds are received on the buyer’s card only 3-5 days after transfer.

A refund to a bank card is also possible by submitting an application at the ticket office window of the bus station. The application is accepted if the passport data of the person presenting the passport matches the passport data specified in the electronic ticket.

Less than 1 hour before the departure of the flight, a ticket can be returned only by submitting an application at the ticket office of the bus station.

Refunds to your mobile phone account are made upon written request within 5 working days.

Returning tickets at the bus station

To return an electronic ticket through the bus station ticket office, you will need to present a passport in the name of the passenger indicated on the ticket and also fill out a return application.

The application form can be filled out in advance by downloading it from our website.

Download the return application form

We will transfer the money to the buyer after receiving a refund application from the bus station.

ATTENTION!

How to return a ticket

The bus station ticket office only accepts refund applications. Tickets will not be refunded at the box office!

Ticket exchange

The technology for exchanging tickets at the bus station is not supported. If there is a need to exchange a ticket for another, you must return the ticket in accordance with the rules of passenger transportation with the deduction of a commission fee and a pre-sale fee, and then purchase a new one. We recommend using a refund to a prepaid account (balance), which will allow you to receive money with minimal delays and use it for a new purchase.